For my first post, I have attached a link to an article found on Adage.com's "Small Agency Diary" section. I've found the Small Agency Diary to be a great resource for a variety of topics covering life at a small shop like ours. This article written by constant contributor and agency owner Bart Cleveland addresses new business development and projecting your brand.
This article brings up an interesting question. Is the question of "who are you (as an agency)?" defined by the agency itself, or is it defined by the thoughts, impressions, and experience that your clients have of (and with) you?
I believe we all strive for the client experience and our agency personality to be one the same. If what your clients interpret (or experience) from working with you is different than your impressions of your own agency's "culture" then there is a disconnect that needs to be addressed.
So take a minute, step back, and ask yourself...Who is Harvest Moon Advertising? What would you answer? If we asked our clients...would they come up with the same responses? Would the responses differ from client to client? If so, are we letting our "true north's" of No Surprises and We Grow Business shine through and govern our thought processes and decision making for each and every client project?
http://adage.com/smallagency/post?article_id=127029
Please enjoy. Don't hesitate to leave your thoughts or even answer the open ended questions scattered throughout the post.
AR